Privacy Policy for LoftFoil

Here at LoftFoil we are committed to protecting your privacy and maintaining the security of any personal information you provide to us. This statement explains how we collect, use, store, and protect your data, and how we comply with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains any areas of our website that may affect your privacy and personal details, how they are processed, collected, managed, and stored, and how your rights are protected.

In this Privacy Policy, “we,” “our,” or “us” refer to LoftFoil. Our website is LoftFoil.co.uk.

1: Information We Collect

We may collect personal information from you in order to fulfill service requests and provide quotations for loft insulation and related services. This may include:

• Name and contact details (email address, telephone number)
• Postal address and property details relevant to insulation services
• Business name (if applicable)
• IP address and device information (for website analytics and security)
• Communications preferences and enquiry details
• Any photos or documents you choose to upload to help us assess your property

We may also combine information you provide with publicly available information relevant to providing our services (e.g., verifying address details).

How we use your information:

• To provide quotations, schedule surveys/installs, and deliver our services
• To respond to enquiries and provide customer support
• To improve our website, products, and services
• To send information about products, services, or promotions where you have given consent or where permissible under applicable law. You can opt out at any time via the unsubscribe link in our emails.

Your rights: Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Object to or restrict certain processing
• Request deletion of your data (where applicable)
• Withdraw consent at any time (where processing is based on consent)
• Data portability (in certain circumstances)

We do not store payment card details on our servers. We do not sell, rent, or share customer details with third parties for commercial reasons.

2: Keeping Your Information Secure

Our website uses HTTPS and SSL/TLS encryption. We implement appropriate technical and organisational measures to protect your data. Our staff are trained and aware of their responsibilities under data protection laws.

Where we use third-party providers (for example, email service providers, analytics, or scheduling tools), we ensure they have appropriate security measures and data protection commitments in place, including data processing agreements where required.

3: Cookies

Our website may use cookies to enhance user experience, for analytics, and for marketing where applicable. In accordance with legislation, users of LoftFoil.co.uk can manage cookie preferences, including disabling non-essential cookies.

3.1: What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, improve efficiency, provide a more personalised experience, compile statistics, and support advertising. Cookies may be:

• Persistent: remain until their set expiry or deletion
• Session: expire when you close your browser

External sites linked from our website may also use cookies. Where applicable, those sites should provide their own cookie controls and policies.

3.2: What We Use Cookies For

We may use cookies for:

1. Providing a more interactive and personalised user experience
2. Statistical/analytics purposes (e.g., understanding site usage)
3. Marketing/advertising and controlling ad frequency (where applicable)

Disabling cookies may affect website functionality.

3.3: Cookies Used by Service Providers

Third-party service providers (for example, analytics platforms such as Google Analytics or advertising networks) may set cookies on your device when you visit LoftFoil.co.uk. Please refer to their privacy and cookie notices for details.

3.4: Cookie Disabling

You can control cookies through your browser settings. The links below provide guidance:

• Internet Explorer: search “Manage cookies Internet Explorer” on Microsoft Support
• Mozilla Firefox: search “Manage cookies Firefox” on Mozilla Support
• Google Chrome: search “Manage cookies Chrome” on Google Support
• Apple Safari: search “Manage cookies Safari” on Apple Support

Note: Once you navigate to an external site, LoftFoil’s Privacy Policy no longer applies.

4: Electronic Newsletters and Marketing

If you subscribe to our newsletter or marketing updates, we will collect:

• Your name
• Your email address

We may use a third-party email service provider to manage subscriptions and distribute newsletters. All marketing emails include an unsubscribe link so you can opt out at any time.

5: External Web Links

Our website may contain links to external websites. LoftFoil is not responsible for the privacy practices or content of those sites. We encourage users to read the privacy and cookie policies of each site they visit. This Privacy Policy applies only to information collected by LoftFoil.

6: Marketing to Children

We do not knowingly collect personal information from children under the age of 16 for marketing purposes. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action.

7: Opting Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us using the details below.

8: Spam Policy

LoftFoil is strongly against spam. We contact customers only when they have requested information, consented to receive updates, or when it is necessary to provide or update you about services you have requested.

9: Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods vary based on the type of data and our legal obligations.

10: International Transfers

If we transfer personal data outside the UK (for example, where a service provider stores data on servers outside the UK), we will ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections required by law.

11: Legal Bases for Processing

We process personal data based on one or more of the following legal bases:

• Contract: to provide quotations, surveys, and services you request
• Legitimate interests: to improve our services, secure our systems, and communicate relevant updates (balanced against your rights)
• Consent: for certain marketing activities and the use of non-essential cookies
• Legal obligations: to comply with applicable laws and regulations

12: Contacting Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or make a complaint, please contact us:

• Website: LoftFoil.co.uk
• Email: info@LoftFoil.co.uk
• Postal: LoftFoil, Brickett House North End Lane, Madresfield, Malvern, WR13 5AD, United Kingdom
• If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

13: Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last revised” date and will take effect immediately upon posting. By continuing to use our services, you agree to the revised Privacy Policy.

Last revised: November 2025